The Midland Promise to Our Hospital Customers
At The Midland Group, we believe that the health of the people in our communities is an essential element to their quality of life, as well as a great benefit to economic and social development in the community itself. In accordance with these beliefs, we go the extra mile to help patients fulfill their financial responsibilities to the hospitals in their communities. The following is a list of commitments The Midland Group makes to the hospitals and patients in our communities across America.
Dignity
All patients will be treated with kindness and respect with deference given to their cultural traditions.
Integrity
Every case will be worked in a thorough, professional and ethical manner.
Patient-Focus
Midland employees will go the extra mile to help the patient fulfill their responsibilities in the eligibility process, e.g.
- Making home visits
- Providing rides to appointments
Communication
Midland employees will provide exceptional communication to their hospital partners in order to:
- Keep the hospital informed as to what we are doing with their patients
- Actively listen to their challenges – and work with them to find solutions
Service
Midland employees will provide excellent service by proactively anticipating hospital and patient needs.
Partner
Midland can be used as a resource for up-to-date information related to patient financial services.
Excellence
Midland employees will accept nothing less than complete customer satisfaction as an end result.
Please contact The Midland Group to assess your needs, integrate with our services, and determine the long-term impact on your overhead and cash flow.
